# Help when you need it. Answers before you ask.

Whether you're setting up CarrierLink for the first time, troubleshooting a GPS issue, or figuring out how to upload a POD, we have you covered. Most issues can be resolved in the app or through FourKites Connect. When you need a person, our carrier support team is here.

## Getting started with CarrierLink

### 01  Download and Install  
**CarrierLink** is available on the App Store (iOS) and Google Play (Android). Search 'CarrierLink' or use the direct download links.  
The app is free.

### 02  First-Time Setup  
- Open the app and enter the registration code provided by your shipper or dispatcher  
- Allow location permissions when prompted (required for GPS tracking)  
- Accept your first load to begin tracking  
- Tracking activates automatically and stops when the load delivers

### 03  GPS and Location Troubleshooting  
- Set location access to 'Always' (not just 'While Using the App') so the app can keep sharing location in the background.  
- Disable battery optimization for CarrierLink (Android) to prevent GPS interruptions  
- If using a company phone, confirm your MDM policy allows location sharing  
- For persistent GPS gaps, check FourKites Connect for diagnostic details

## Common tasks

Quick guides for your daily operational requirements in the field.

### Uploading Proof of Delivery  
At delivery, tap 'Upload POD' in the active load. Take a photo of the signed BOL or delivery receipt. The image uploads automatically and attaches to the shipment record. No scanning, no email, no paperwork.

### Viewing Facility Information  
Before arriving at a pickup or delivery location, tap the facility icon on your active load. You'll see dock information, check-in procedures, hours of operation, and any special instructions from the shipper.

### Managing Multiple Loads  
CarrierLink supports multiple active loads simultaneously. Swipe between loads to view status, ETAs, and facility details for each.

## Connection method support

Not using CarrierLink?  
Support resources are available for all connection methods:

### ELD/GPS Telematics  
Integration troubleshooting, credential updates, provider compatibility

### EDI 214/315  
EDI mapping, transmission monitoring, error resolution

### API Integration  
Endpoint configuration, authentication, payload formatting

### SFTP / Flat File  
File format specs, upload scheduling, error handling

All connection method support is accessible through FourKites Connect or by contacting the carrier support team directly.

## One billion hours of operational work completed by AI agents over the next decade.