# Building an agent is easy. Running one at enterprise scale is the hard part.
Any team can build an AI prototype in a week. Making it reliable across 500 carriers, 200 facilities, and 3 time zones, with a full audit trail, at 2 AM on a Saturday, for 30 customers simultaneously: that requires Loft.

## Everybody is building agents. Almost nobody is maintaining them.
Building is 20% of the effort. Maintaining reliability at enterprise scale, across carrier-shipper-facility boundaries, in a physical world that changes daily: that is the other 80%. Loft was built for the 80%.

### Stale Context
Generic agents know what you put in the prompt. Loft agents draw on the FourKites Graph, continuously updated with live movement data and 2.5 million decision traces per month.

### Single-Company Boundary
Most agent platforms coordinate inside one organization. Loft agents operate across your carriers, suppliers, 3PLs, ports, and facilities because the Digital Twins model every entity.

### No Memory
Generic agents resolve the same exception the same way every time. Loft captures the full decision trace. The 2,500th exception on a lane is resolved better than the first.

## The orchestration platform where agents operate, workflows are built, and every decision is recorded.
Loft is the operating environment for the FourKites Digital Workforce. It is where Tracy, Sam, Alan, Cassie, and Polly live and work. The buyer does not interact with Loft directly. They interact with the outcomes it produces.

01 / Build
### No Consultant Tax
Traditional enterprise automation: 3-6 months, $500K-$2M. That is the consultant tax. Sophie builds a production-ready AOP from plain language. 80% proven pattern from the network. 20% your rules.

Learn more about AOPs
[Learn more about AOPs](/content/platform/loft/aops/index.html)

Meet Sophie
[Meet Sophie](/content/digital-workforce/sophie/index.html)

02 / Operate
### 24/7 on the Graph
Agents execute continuously across time zones. Tracy detects a delay. Alan reschedules. Cassie notifies the customer. No human coordination required.

03 / Monitor
### Complete Visibility
Per-agent, per-customer, per-workflow metrics. Anomaly detection. SOC 2 Type II. ISO 27001. Every decision has a record.

04 / Improve
### The Flywheel
2.5 million actions per month, each feeding back into the Graph. Sophie recommends AOP updates. Cross-customer patterns compound. The system gets smarter.

## The question every enterprise buyer should ask: what does your agent know?

### ISOLATED SYSTEM LOGIC
On the Graph (Loft)

- Sees the shipment is late. Sends a generic notification. Waits for a human to investigate.
- Receives new ETA. Cancels old appointment. Books next available slot.
- Extracts data fields. Maps to order record. Flags mismatches for human review.

On the Graph (Loft)
**Tracy**  
Exception Management  
Pulls carrier history from the Graph (late 34% on this lane in Q4). Identifies root cause as facility bottleneck, not carrier. Selects resolution path with 78% success rate across 40 customers. Contacts dispatcher. Updates Order Twin. Triggers Alan to reschedule.

**Alan**  
Reschedules an Appointment  
Queries Facility Twin for actual dock throughput by hour. Checks carrier arrival pattern (consistently 45 minutes early). Evaluates inbound volume. Places the appointment where it will actually work.

**Sam**  
Processes a Supplier Document  
Validates against Order Twin. Screens supplier against 320+ sanctions watchlists. Checks carrier SCAC against performance database. Creates shipment automatically if all validations pass.

## 6 channels. Part of your org chart, not outside it.
Your Digital Workers are embedded in your organization. They report into your team leads, follow your escalation paths, and communicate through the same channels your supply chain already depends on. They meet you where you are.

1. **Email**
2. **SMS**
3. **Voice**
4. **System API**
5. **Portal/UI**
6. **EDI**

Every outcome runs on Loft. Every outcome draws on the Graph. From touchless ocean booking to AI-powered cargo theft prevention, FourKites delivers measurable business outcomes, not features to configure.

## Outcomes

01\. Supply Resilience
**30 outcomes** — Zero-Touch Supplier Document Processing · 24/7 Autonomous Carrier Follow-Up · Touchless Ocean Booking

02\. Customer Fulfillment
**15 outcomes** — OTIF Revenue Protection · Cassie WISMO External Query Resolution · Ocean D&D Auto-Dispute

03\. Site Intelligence
**26 outcomes** — Real-Time Yard Trailer Inventory · Computer Vision Gate Automation · Facility Arrival Orchestration

04\. Global Movement
**37 outcomes** — ML-Powered Truckload ETA · Door-to-Door Ocean Visibility · End-to-End Cold Chain Integrity

05\. Network Intelligence
**44 outcomes** — Natural Language Supply Chain Analytics · Unified Operations Command Center · AI Agent Performance Benchmarking

## One billion hours of operational work completed by AI agents over the next decade.
The supply chains that adopt autonomous execution in the next 24 months will define the competitive standard for the next decade. The ones that do not will spend that decade trying to catch up.